CompTIA 220-1002 Exam | Sanuja Senanayake

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Notice

If you get a question wrong, you can still click on the other answers. This will open up hints and explanations (if available), which will provide additional information. Exam should be 1 minute per question and please time accordingly.

The two cores of A+ exams are very smiliar and the knowlagebase is linked across both exams. I highly recommend that you go through the questions for both core 1 and core 2 compeltely at least once before talking either exam. Then you can you back and study the questions intricately for one of the two cores before taking that specific section exam.

Go to: 220-1001 – Core 1

CompTIA 220-1002 - Core 2

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Question 1

Which of the following Windows command will locate bad secors and recover information? (ID-BTIA-101)

A	chkdsk C: /C
B	chkdsk /sec
C	chkdsk C: /I
D	chkdsk C: /R
E	chkdsk C: /F

Question 2

Why would you not recommend installing unsigned drivers on mission critical systems? (ID-BTIA-02)

A	It may lead to instability issues.
B	It may interfere with other signed drivers installed on the device.
C	It may result in damage to the device.
D	It may result in random reboots.

Question 3

You were advised to implement an organizational policy that states user passwords can’t be used twice in a row. Which of the following policies should be configured? (ID-BTIA-61)

A	Minimum password age
B	Complexity requirements
C	Enforce password history
D	Minimum password length

Question 3 Explanation:

Configure the enforce password history policy and set it to a number higher than zero.

Question 4

A company asked you to install an accounting software which is used by 60 employees. Which of the following type of software licenses would you recommend? (ID-BTIA-89)

A	Enterprise license
B	Open source license
C	Commercial license
D	Seat license

Question 5

Which of the following is an important step you should take before installing network equipment on a networking rack inside a closet? (ID-BTIA-91)

A	Implement a fire suppression system.
B	Plug and check if the equipment is working.
C	Increase the closet's airflow.
D	Set up dehumidifiers.
E	Install grounding bars.

Question 6

What is the name of the default folder where Windows 10 stores 64-bit system files? (ID-BTIA-78)

A	Program Files
B	Program Files (x86)
C	Systemroot
D	System32

Question 7

The __________________ is a chronological, verifiable paper trail documenting who possessed evidence. (ID-BTIA-126)

A	MSDS
B	official documentation
C	Incident Response Life Cycle
D	chain of custody
E	incident response

Question 8

Which of the following type of user account most likely would not allow the user to install or update Windows drivers? (ID-BTIA-25)

A	Guest
B	Domain Admin
C	Administrator
D	Power user

Question 9

Which of the Windows utility allows you to diagnose system issues by changing what features will load on startup? (ID-BTIA-13)

A	ifconfig
B	Msconfig
C	Task Manager
D	Safe Mode

Question 10

An employee complains that she cannot access work network drives while working from home even though the computer has access to the Internet (she can browse the web). Which of the following is the most likely cause of the problem? (ID-BTIA-87)

A	Unsigned drivers or untrusted software.
B	Mobile Device Management (MDM) policies
C	VPN configuration or inactive VPN.
D	Anti-virous and anti-malware software intefrence.

Question 10 Explanation:

MDM is another good answer. MDM can be used to restrict access to certain network drives away from work. But the most common and most suitable place to start troubleshooting is the VPN.

Question 11

You were told to delete the IT account (network access, system access) for your CEO by your IT department manager. You suspect the CEO maybe being fired in the very near future. What would you do? (ID-BTIA-42)

A	If the IT Manager has the proper authority and documentation, perform the deletion task to the best of your ability.
B	Before you take any actions, contact the CEO secretly and advise him/her that their IT account is being deleted.
C	Before you take any actions, contact the CEO in writing or by email and advise him/her that their IT account is being deleted.
D	Contact HR immediately and seek advice.
E	Contact a lawyer as this breaches the professional conduct policies.

Question 11 Explanation:

If proper documentation is missing, you may want to contact your HR, Additionally, you should always refer to the corporate, investor/shareholder and other policies of the company. However, if all the documentation is there and the IT Manager has the authority, you should perform your job.

Question 12

A systems administrator has discovered a folder on the server with numerous inappropriate pictures and videos, which is in violation of the company's AUP. Which of the following would be the next appropriate act? (ID-BTIA-152)

A	Move the folder to another location on the server, and notify the local authorities
B	Ask the owner to move the files from the server to a local computer
C	Rename the folder on the server, and notify the information security officer
D	Promptly notify the administrator's immediate supervisor

Question 13

Which of the following Robocopy or "Robust File Copy" in CMD that would copy all subdirectories but skips empty onces? (ID-BTIA-19)

A	/S
B	/D
C	/E
D	/DCOPY:T
E	/sub-1
F	/B

Question 14

Which non-profit organization that avoids paying taxes and yet lobbies against the right to repair? (ID-BTIA-17)

A	CompTIA
B	Microsoft
C	Apple
D	WWF
E	IBM

Question 15

Which of the following command in Windows can be used to extract readable data from a defective disk? (ID-BTIA-63)

A	Recover
B	Rebuild
C	Replace
D	REM
E	Convert

Question 15 Explanation:

Recover command can be used when the disk is attached to a working computer and run the command through it. But this command is not always successful in recovering all readable data.

Question 16

What would you do after removing malware from a customer computer that already has an antivirus and malware software installed? (ID-BTIA-26)

A	Do nothing.
B	Replace the hard drive.
C	Educate the customer on how to avoid malware.
D	Change the user account permissions to restrict access.
E	Reinstall the antivirous and malware software.

Question 17

Which of the following log would you use to troubleshoot an application that is causing a Windows-based computer lock up? (ID-BTIA-37)

A	System log
B	Tasker log
C	Security log
D	Application log
E	Setup log

Question 18

Which utility enables auditing at the local level? (ID-BTIA-28)

A	Active Directory Policy
B	Site Policy
C	Local Security Policy
D	OU Group Policy

Question 19

Which of the following must be enabled to configure 20 new machines to be booted over a network? (ID-BTIA-154)

A	GPT
B	Multi-boot
C	PXE
D	Dynamic

Question 19 Explanation:

Preboot Execution Environment (PXE)

Question 20

Which of the following is the best solution for backing up user data on an Android phone to a remote location? (ID-BTIA-52)

A	Google Cloud Platform
B	Microsoft OneDrive
C	iCloud
D	Local NAS

Question 21

A workstation primary hard drive malfunction and you cannot boot into Windows OS. The user claims that she saved all her files in the secondary hard drive installed inside the PC. How difficult is it to recover data from a secondary drive? (ID-BTIA-32)

A	You can go to BIOS and make the secondary drive as the primary boot drive to download the data.
B	It would be very difficualt and will require specialized laborotory to recover the data.
C	It would be fairly easy as long as the secondary hard drive is not encrpyted.
D	It would be nearly impossible to recover the user data since the primary drive conating the OS is required to access the seconday drive.

Question 21 Explanation:

You can use either a hard drive docking station or a SATA(or other) to USB devices to recover data. If the secondary drive is encrypted using the Windows OS, you may be able to use brute force or a recovery software to access the information.

Question 22

Where is Registry hive data stored? (ID-BTIA-64)

A	\%systemroot%\System32
B	\%systemroot%\Windows\System32\Con fig
C	\%systemroot%\System32\Config
D	\%systemroot%\Windows

Question 23

On a Windows computer, which of the following comannds will return MAC address of the computer? (ID-BTIA-81)

A	netstat
B	ping
C	ipconfig
D	ipconfig /renew
E	ipconfig /all

Question 24

What Windows utility is shown in the following figure? Click on the image if it is hard to read. (ID-BTIA-70)

A	Disk Management
B	DiskPart
C	Gparted
D	Event Viewer
E	System Management

Question 25

In Microsoft Windows, how would you configure the behavior of multiple OS on a single workstation? (ID-BTIA-133)

A	Using msconfig General tab.
B	Using msconfig Boot tab.
C	Using msconfig Tools tab.
D	Using msconfig Services tab.

Question 26

Which of the following is the default file system used by modern Windows OS? (ID-BTIA-14)

A	FAT16
B	NTFS
C	exFAT
D	FAT32

Question 27

A customer requested to install a compatible NIC on his PC. After installing a new network card, the PC loads Windows but continuously reboots. Which of the following should be your first course of action? (ID-BTIA-94)

A	Run Msconfig.
B	Check the System log.
C	Remove the network card.
D	Boot into the Safe Mode.
E	Run Chkdsk.

Question 27 Explanation:

Removing the network card may stop the rebooting issue. As an IT professional, you should try to install the product that your customer requested. Booting into safe mode will help you eliminate driver issues, software issue or other conflicts.

Question 28

Which of the following best describes the process in which a user can remove restrictions and allow OS behavior modifications on Android? (ID-BTIA-30)

A	Rooting
B	Grant superadmin
C	Open shell access
D	VirusBarrier
E	Jailbreaking

Question 29

You were tasked with writing a script in Windows PowerShell. You should use a(an) ____________ to let a program execute the same statement several times and each time the program executes, it is known as a(an) ___________. The answer is in the respective order. (ID-BTIA-128)

A	conditional statement , iteration
B	loop , run
C	loop , iteration
D	conditional statement , run

Question 30

Which Windows command-line (CMD) tool in Windows finds all of the unsigned drivers in the computer? (ID-BTIA-50)

A	Sigverif
B	Ping
C	Msconfig
D	Dxdiag
E	Regedit

Question 31

Two Android users have vastly different user interfaces. One of the devices is made by Samsung and the other is made by HTC. Both devices are running exactly the same Android version, Android 10. What is the best explanation you can provide for reason behind different user interfaces? (ID-BTIA-74)

A	The Android Kernel version must be different bvetwen the manufactures.
B	One of the users most likely is not on Android 10 even though he/she thinks they are on Android 10.
C	Each manufacturer has their own custom apps which change the behaviour of the GUI.
D	Each manufacturer has their own customized Launchers that modify the GUI.
E	Google Android version may be the same but the core APKs are different from manufacture to manufacture.

Question 32

An employee downloads an unauthorized application to convert text files into PDF. This application resulted in a breach of information and the company's proprietary data. This type of application can be described as a _________________. (ID-BTIA-98)

A	trojan
B	worm
C	spam bot
D	spyware

Question 32 Explanation:

Note, it is not spyware because spyware by definition installs on a host to monitor and leak information. Torjan, on the other hand, is a disguised program that may look like it is performing a useful on function (PDF conversion) but also steals data or take over workstations.

Question 33

Which of the following tools will allow you to change the number of CPU cores that Windows uses? (ID-BTIA-84)

A	perfmon
B	taskmgr
C	regd
D	msconfig
E	dxdiag

Question 34

Which of the following command allows you to view the system's IP addresses on a Linux based server with multiple NIC ports? (ID-BTIA-43)

A	ls
B	ifconfig
C	ipaddr /all
D	chown
E	ipconfig /all

Question 35

Which of the following threats uses personalized information in an attempt at obtaining information? (ID-BTIA-144)

A	Impersonation
B	Spoofing
C	Whaling
D	Spear phishing

Question 36

Where should you install an operating system? (ID-BTIA-03)

A	Primary partition
B	USB drive
C	Extended partition
D	Dynamic partition
E	Secondary partition

Question 37

Customer complains that they cannot access a specific software installed in a Windows Server from any of the workstations within the organization. You successfully resolved the issue by modifying the Windows Firewall in order to allow communication on ports 80,8080 and 8443. Which of the following steps should be performed next? (ID-BTIA-39)

A	Run a driver update check for the specified software.
B	Document your solution.
C	Move on to the server to a different node or VLAN on the network.
D	Invoice the customer.

Question 38

Which command can repair a computer displaying the following message? (ID-BTIA-60)
The Windows Boot Configuration Data File Is Missing Required Information.

A	bootrec /fixmbr
B	bootrec /restore
C	boot\bcd
D	bootrec /fixboot
E	bootrec /rebuildbcd

Question 39

Which command can be used in Windows CMD to list the contents of a directory? (ID-BTIA-129)

A	Ping
B	Dir
C	MD
D	Ver
E	CD

Question 40

This type of attack is characterized by an individual or entity taking control of a session between a server and a client. (ID-BTIA-05)

A	DDoS
B	Phishing
C	Brute force
D	Session hijacking
E	Malicious attack

Question 40 Explanation:

This is also known as man-in-the-middle (MITM) attack.

Question 41

Which Windows feature or program can be used to run the $PSVersionTable command? (ID-BTIA-88)

A	OneDrive
B	Windows Firewall
C	PowerShell
D	Compatibility mode

Question 41 Explanation:

This can also be run on PowerShell ISE.

Question 42

Which of the following BEST describes the Guest account on a Windows system? (ID-BTIA-153)

A	This account is designed to provide basic permissions for completing common daily tasks. Users of this account are restricted from performing things like installing new software.
B	This account is designed for users who require specific administrator rights or permissions. Users of this account are restricted from installing software but can change time zones.
C	This account is designed for users who require temporary access to a computer and do not need to store user-specific settings. Users of this account have very limited permissions.
D	This account is designed to have the ability to set permissions for other users on the system. Users of this account have the capability to perform any operation or task on the system.

Question 43

An HTTP web server belongs to a government entity has been experiencing following technical issues for the past few days. Based on this information, what type of attack is this? (ID-BTIA-06)
-Often the website is responding slowly.
-Often the website is unresponsive.
-Some users have problems accessing the website.
-When the webserver is ping from a computer within the same LAN, the ping timeout or the ping time is usually high.

A	Malicious attack
B	DDoS attack
C	Session hijacking attack
D	Brute force attack
E	HTTP attack

Question 44

You managed to delete some of the malware and virus files from a customer's computer. But to be extra cautious, you decided to reinstall the Windows OS and applications in order to achieve what industry experts call a "clean install". Which of the following tasks should be performed first before initiating the process? (ID-BTIA-140)

A	Run the CHKDSK /R command
B	Run Windows Update
C	Disable System Restore
D	Disable all non-administrator accounts.
E	Disable network cards

Question 44 Explanation:

Even during the malware/virus removal process, the System Restore may interfere with the deletion. Ideally, you should disable this feature before even trying to delete the infected files. In this question however, it clearly state you managed to delete it.

Question 45

After installing a network camera management application on a Windows computer, the application failed to communicate with the camera server. Which of the following action be taken first? (ID-BTIA-27)

A	Uninstall firewall applications and disable all firewall rules.
B	Reboot the network cameras.
C	Revert the computer back to the last stable Windows service pack.
D	Add the necessary port numbers to the exceptions list of Windows Defender firewall.
E	Reboot the router.

Question 46

Which of the following is not a valid command in the Command Prompt? (ID-BTIA-122)

A	dir
B	CD
C	MD
D	RD
E	SD

Question 47

Which of the following is a false statement when comparing NTFS to FAT32? (ID-BTIA-01)

A	NTFS supports larger volumes.
B	NTFS supports file encryption.
C	NTFS supports more file formats.
D	NTFS supports larger file sizes.

Question 48

A customer complains a Java-based web application is crashing after a few hours and the application has to be restarted multiple times per day. Which of the following course of action should you take first? (ID-BTIA-105)

A	Reinstall Java on the affected workstation.
B	Ask the customer to use a different web browser.
C	Ask the customer to find an application that does not use Java.
D	Delete and clear Java Temporary Internet Files.

Question 48 Explanation:

Java web applications store temp files on the local computer. Sometimes these files can have an adverse effect on performance. You can clear the Java temp files and logs from the Java Control Panel.

Question 49

Which of the following utility can be used to stop processes on a Mac OS machine when the system is unresponsive? (ID-BTIA-36)

A	Mac Management
B	Taskkill
C	Task Manager
D	Force quit
E	Time Machine

Question 50

Which Windows utility is shown on the following image? Click on the image if it is hard to read. (ID-BTIA-49)

A	MS-DOS Control Panel
B	Windows Registry
C	Windows Control Panel
D	Windows Task Scheduler
E	Windows Task Manager

Question 51

Which run command can be used to open Windows Device Manager? (ID-BTIA-116)

A	secpol.msc
B	devmgmt.msc
C	mtg
D	CMD
E	MMC

Question 52

Which Windows utility is shown on the following image? Click on the image if it is hard to read. (ID-BTIA-118)

A	Windows Task Scheduler
B	Windows Task Manager
C	Windows Control Panel
D	Windows Registry
E	Performance Monitor

Question 53

Which of the following client-side scripts is most widely seen on the user end of a web page such as sanuja.com? (ID-BTIA-158)

A	.vbs
B	.bat
C	.sh
D	.js

Question 53 Explanation:

Note: One of the CompTIA A Plus study book published by Omega Books claim the answer is .vbs. That is incorrect!

Question 54

A Linux user reports that an application will not open and gives the error. Only one instance of the application may run at one time. A root administrator logs on to the device and opens a terminal. Which of the following pairs of tools will be needed to ensure no other instances of the software are currently running? (ID-BTIA-147)

A	pad and chmod
B	sudo and vi
C	ps and kill
D	ls and chown
E	cp and rm

Question 55

Which of the following command in CMD can be used to create a new directory? (ID-BTIA-121)

A	MD
B	dir
C	CD
D	SD
E	RD

Question 55 Explanation:

MD is short for make directory.

Question 56

Which of the following allow administrators to integrate commands with executable scripts in the Windows OS environment? (ID-BTIA-79)

A	VB Script
B	Command Prompt
C	PowerShell
D	DOS

Question 57

Which for-profit organization that lobbies against the right to repair vigorously and have blocked access to parts for third party companies? (ID-BTIA-76)

A	IBM
B	Apple
C	Microsoft
D	WWF
E	CompTIA

Question 58

Where can you obtain trusted mobile applications for Android systems? (ID-BTIA-114)

A	Spotlight
B	iTunes
C	Google Play
D	Trusted Mobile Platform (TMP)
E	App Store

Question 58 Explanation:

Not all the apps on Google Play are trusted. However, apps with Play Protect signature and apps with trusted publishers such as banks should be secure. Never download sensitive apps such as banking apps from outside vendors.

Question 59

What is the difference between authenticating using BitLocker and Windows user account? (ID-BTIA-123)

A	BitLocker can encrypt hard drives and protect user content from unauthorized access.
B	Unlike Windows user accounts, BitLocker is available on multiple platforms such as Ubuntu, iOS and Android.
C	Windows user account authentication is more secure than BitLocker.
D	Windows user account authentication can only be used with a Windows Server Domain Controller.
E	Windows user account authentication uses the TPM chipset on the motherboard to encrypt user data.

Question 60

What type of OS produced the following command line capture? Click on the image if it is hard to read. (ID-BTIA-93)

A	Mac OS
B	Ubuntu
C	Windows 10
D	Android
E	iOS

Question 61

A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the IT department to ask for help. To decrypt the message, the technician tells the user to contact the sender of the message to be able to exchange: (ID-BTIA-148)

A	tokens
B	root CA
C	keys
D	passwords

Question 62

Which of the following task cannot be performed from the Printer Properties screen? (ID-BTIA-59)

A	Enabling sharing
B	Pausing printing
C	Adding ports
D	Modifying spool settings

Question 63

This Windows command fixes errors without skipping any volumes but doesn’t locate bad sectors and recover the information from them. (ID-BTIA-102)

A	chkdsk C: /R
B	chkdsk C: /C
C	chkdsk C: /I
D	chkdsk C: /F
E	chkdsk /sec

Question 64

Which Windows based utility that you would use to prepare a drive image for duplication across the network? (ID-BTIA-12)

A	Image Copy
B	Sysprep
C	Robocopy
D	Image Clone
E	Ghost

Question 65

PowerShell scripts has which of the following file extensions? (ID-BTIA-08)

A	.ps1
B	.py
C	.ps
D	.py1
E	.vbs

Question 66

A major hardware failure at your corporate office's main server is causing disruption to daily workflow. Your Supervisor is very upset about this issue. When you arrived at the IT office everyone is panicking. As an IT professional, what should you do first? (ID-BTIA-41)

A	Quit your job because of this work environment is toxic.
B	Stay calm and do your job to best of your ability.
C	Refer your panicking Supervisor and co-workers to professional counseling services.
D	Take everyone out to lunch get their mind off of the problem.
E	Request that you need to speak to a senior Supervisor.

Question 67

The command ipconfig can only be run on which of the following programs? (ID-BTIA-112)

A	Control Panel
B	MMC
C	Task Manager
D	Command Prompt

Question 68

Which statement is correct when comparing Android OS and iOS? (ID-BTIA-75)

A	Unlike Android OS, Apple OS allow you to customize the user interface using a system called Launcher.
B	Both Android OS and iOS can run on almost all handheld modern electronic devices.
C	Android OS is open source but the iOS is closed source and owned by Apple Inc.
D	A consumer can exchange the apps (applications) between Andorid OS and iOS.

Question 68 Explanation:

A consumer may have the same app on both Android and iOS devices, but it is not the same app. The app developer has specifically created an app for each platform.

Question 69

Which of the following in Windows Task Scheudler can improve hard disk performance? (ID-BTIA-134)

A	diskpart
B	cleanmgr
C	chkdsk
D	defrag

Question 70

You were troubleshooting a hardware issue on a Windows laptop. Which of the following would you use to disable specific hardware components? (ID-BTIA-45)

A	Task Manager
B	Windows Registry
C	File Explorer
D	Services console
E	Device Manager

Question 71

Which of the following user account permissions are needed to install device drivers on Windows? (ID-BTIA-111)

A	Power users
B	Administrator
C	Guest
D	Standard user

Question 72

In Windows OS, how would you change the time in which the display turns off after a period of inactivity? (ID-BTIA-54)

A	Device Manager
B	TRIM
C	Display properties
D	Power plans
E	Task Manager

Question 73

Which of the following Robocopy or "Robust File Copy" command would copy timestamps of files and folders? (ID-BTIA-20)

A	/D
B	/S
C	/sub-1
D	/DCOPY:T
E	/RCOPY
F	/B

Question 74

Which of the following registry hives the startup programs information is stored? (ID-BTIA-33)

A	HKEY_LOCAL_MACHINE
B	HKEY_USERS
C	HKEY_CLASSES_ROOT
D	HKEY_CURRENT_CONFIG

Question 75

Your organization wants to prevent users from changing company screensaver and modifying login screen/lock screen options. In a Windows environment, which of the following can be used to achieve this request? (ID-BTIA-90)

A	Local-level firewall policies
B	Local-level user policies
C	Network-level firewall policies
D	Domain-level group policies
E	Antivirus domain-level policies

Question 75 Explanation:

Under domain-level group policies, these futures can be locked for end-user. Organizations with multiple users benefit from MS group policies because you don't have to modifiy each individual workstation.

Question 76

A small business customer is experiencing a constant stream of attacks on his business LAN containing 15 workstations. Which of the following should be the most cost-effective step you should take to secure his network? (ID-BTIA-62)

A	Install a firewall and enforce rules.
B	Disable the SSID broadcast.
C	Install an antivirus on the main server.
D	Disconnect the Internet connection to the LAN.
E	Install an intrusion detection system (IDS).

Question 76 Explanation:

IDS usually costs more, but it would still help to prevent network intrusion. Some devices combine IDS and firewalls. In most cases, a simple but well put together firewall with correct rules can stop majority of attackers from gaining access to LAN.

Question 77

A Windows application is using too much memory causing the system to slow down. Which of the following tools would you use to identify the application? (ID-BTIA-65)

A	Msconfig
B	Task Manager
C	Chkdsk
D	System Information

Question 78

A user’s personal settings are not saving, and a technician suspects the user’s local Windows profile is corrupt. The technician wants to check the size of the ntuser.dat file, but it does not appear in the user’s profile directory. Which of the following Control Panel utilities should the technician use to correct this? (ID-BTIA-156)

A	Sync Center
B	Folder Options
C	User Accounts
D	Display Settings

Question 79

You come across a workstation where an employee violated the company policies by installing a bit torrent client and downloading copyright-protected content using the company's network. What should you as an incident response technician do next? (ID-BTIA-136)

A	Document the incident and purge all policy-violating materials.
B	Immediately delete all unauthorized materials.
C	Delete the bit torrent application and contact the affected copyright holders.
D	Reprimand the user and apply a content filter to the user’s profile.
E	Secure the workstation in a limited access facility.

Question 80

Which of the following programs will automatically remove all text formatting when you paste text from a website? (ID-BTIA-67)

A	CMD
B	MS Excel
C	Notepad
D	MS PowerPoint
E	MS Word

Question 81

Which of the following Windows 10 versions does not support Hyper-V? (ID-BTIA-132)

A	Windows 10 Education
B	Windows 10 Home
C	Windows 10 Enterprise
D	Windows 10 Pro

Question 81 Explanation:

Note while all Windows 10 versions except Home edition support Hyper-V, it is only supported in a 64-bit platform only.

Question 82

A company has hired a new IT firm to manage its network switches and routers. The firm is geographically separated from the company and will need to able to securely access the devices. Which of the following will provide the ability to access these devices? (ID-BTIA-142)

A	Telnet
B	VNC
C	RDP
D	SSH

Question 83

Which command in Windows can initiate CHKDSK at boot time? (ID-BTIA-85)

A	NETDOM
B	CONVERT
C	IPCONFIG
D	CHKNTFS

Question 84

_________________ is a feature of Windows OS which allows you to sync the information between your PC and offline files which are saved in the folders of the network servers. (ID-BTIA-108)

A	Windows Aero
B	Windows Domain
C	HomeGroup
D	Windows Defender
E	Sync Center

Question 85

Which Windows tool can run a specific program at a timed designated by the user? (ID-BTIA-120)

A	Task Manager
B	Task Scheduler
C	Event Viewer
D	Services

Question 86

Which of the following will provide the most effective form of data privacy when replacing a hard drive? (ID-BTIA-99)

A	Completely erase the old drive prior to disposal.
B	Open the old hard drive case and use ESD to destory the circuitry.
C	Destroy the old hard drive by physically mutilation and cutting the platters into small pieces.
D	Format the old hard drive multiple times before deposal.

Question 86 Explanation:

Companies like Google Inc, destroy their old hard drives by grinding them in industrial metal grinders. Customer privacy can make or break your company.

Question 87

You were told to install human resources software on a company computer. When you received the software, either as an online download or a physical copy, what should you do first before installing the software? (ID-BTIA-107)

A	Look for program features and the minimum hardware requirements.
B	Verify that the install is allowed under the company’s licensing agreements.
C	Update the Windows drivers on the computer.
D	Read the manual on how HR is going to use the software.

Question 87 Explanation:

As an IT professional, you should always verify the licensing agreements before installing any software. That should be your first step.

Question 88

Which version(s) of Windows 10 can join domains? Please select all that apply. (ID-BTIA-38)

A	Pro
B	Enterprise
C	Standard
D	Home

Question 89

On a Linux based system, which command in the Terminal will display available directories? (ID-BTIA-83)

A	cat
B	bash
C	ls
D	sbin

Question 90

A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works without issue. The technician has the user log back in, but the application still freezes when opened. Which of the following is the next step the technician should take to resolve the issue? (ID-BTIA-165)

A	Rebuild the users mail profile
B	Check for and apply software updates
C	Perform repair installation on the application
D	Add the user to the local administrators group

Question 91

Which of the following services use the Point-to-Point Tunneling Protocol (PPTP)? (ID-BTIA-35)

A	VPN
B	WWAN
C	VLAN
D	5G LTE
E	WLAN

Question 92

A Business Cultural Anthropologist hired by your company advised your IT department that employees frequently leave their workstations unlocked. Your company handles sensitive information. What is the best technological solution you can implement across all workstations connected to a centralized user authentication service? (ID-BTIA-135)

A	Run a screensaver after one minute of nonuse and a fingerprint lock for after hours.
B	Apply a screen lock after x minutes of non-use and set login time restrictions for after hours.
C	Display a message on lock screen advising users how importnat to lock their computer.
D	Set a strong password that requires a renewal every 30 days.
E	Create a group policy to set minimum password standards.

Question 93

Which of the following statement is correct? (ID-BTIA-73)

A	The 64-bit architecture has an upper RAM limit of 128 GB.
B	The 32-bit architecture has an upper RAM limit of 64 GB.
C	The 32-bit CPUs can only address a maximum of 4 GB of RAM, but 64-bit CPUs can address many TBs of RAM.
D	Windows 10 only comes in 64-bit version.
E	The 64-bit version is also known as x86.

Question 94

Which of the following should be added to the Microsoft Management Console (MMC) to populate it with programs? (ID-BTIA-110)

A	Snap-ins
B	Applets
C	Directories
D	Files

Question 95

Which of the following is a true statement on GPT and MBR? (ID-BTIA-16)

A	MBR is only used by Microsoft products while GPT is only used by Linux and MacOS.
B	MBR drive format does not support drives over 4TB while GPT would be able to partition larger drives over 4TB.
C	GPT is an older method of partitioning a disk that no longer in used and replaced by MBR.
D	MBR can create multiple partitions without any issues but GPT has a limit of four partitions per drive.

Question 96

A technician has set up a new computer for a customer and needs to add a login with administrative privileges. Which of the following tools should the technician use? (ID-BTIA-162)

A	Security Policy
B	Local Users and Groups
C	Component Services
D	System Configuration

Question 97

What is one of the main benefits of NTFS over FAT32? (ID-BTIA-15)

A	Lower power consumption.
B	Support for single large files over 4GB.
C	Low drive failure rates.
D	Compatibility across different OS providers such as Windows, Linux and Mac.
E	Better driver encryption and support for cryptology.

Question 98

In Windows, a blue screen of death (BSD) is most often caused by a failure in which of the following component? (ID-BTIA-40)

A	CD-ROM
B	Memory
C	Hard drive/SSD
D	Driver

Question 99

Which of the following workstation OS heavily relies on web-based applications? (ID-BTIA-77)

A	Android OS
B	Windows 10
C	Ubuntu OS
D	Chrome OS
E	macOS

Question 100

Which of the following commands is used to fix errors on the system disk? (ID-BTIA-69)

A	robocopy
B	diskpart
C	tracert /w
D	chkdsk /F

Question 101

A user request that she wants the BitLocker on her laptop. Which of the following should be performed before implementing BitLocker? (ID-BTIA-46)

A	Convert the file system to NTFS.
B	Defrag the hard drive.
C	Disable UAC.
D	Change the location of the system32
E	Enable TPM in the BIOS/UEFI.

Question 101 Explanation:

The trusted platform module (TPM) in the BIOS, is a chip on the motherboard that includes the encryption code.

Question 102

Which of the following can encrypt data drives including the Windows OS and require the user to enter a password before the system loads user data? (ID-BTIA-07)

A	BIOS password
B	BitDefender
C	BitLocker
D	Windows user account
E	Windows administrator user account

Question 103

In Micsorost Windows, you can use _________________ to shut down frozen processes from the Command Prompt. (ID-BTIA-80)

A	delprocess
B	deltask
C	process -del
D	process -k
E	taskkill

Question 104

Which of the following best describes the system that allows a user to enter his/her credentials once for multiple applications? (ID-BTIA-137)

A	MFA
B	Propagation
C	SSO
D	Secure Shell
E	Inheritance

Question 104 Explanation:

Single sign-on (SSO) is when a user account’s username and password can be used to gain access to multiple applications, systems or networks; instead of the user having to memorize multiple passwords.

Question 105

Where is the default Documents folder on a Windows computer located? (ID-BTIA-18)

A	C:\Users\System32\Documents
B	C:\Documents and Settings\%username%\Documents
C	C:\Users\%username%\Documents
D	C:\Users\%root%\Documents

Question 106

Which of the following commands is entered in the CMD to learn more about the ipconfig command? Please select all that apply. (ID-BTIA-56)

A	ipconfig man
B	man ipconfig
C	ipconfig help
D	ipconfig /?

Question 106 Explanation:

On most modern Windows versions, all of the above correct answers are supported.

Question 107

Which of the following Run command you can use to track what percentage of resources are being used? (ID-BTIA-117)

A	eventvwr.msc
B	devmgmt.msc
C	perfmon.exe
D	wintask
E	systempropertiesadvanced.exe

Question 108

This Windows utility can be used to check which user is currently logged into the PC. (ID-BTIA-130)

A	Task Manager
B	Msconfig
C	Disk Management
D	Administrative Tools

Question 109

A specialized CAD program that runs Building Information Modeling (BIM) in an engineering firm is installed on a powerful workstation. The workstation has dual Intel Xenon CPUs with maximum RAM and a very high-end graphics card. However, the customer complains whenever they render 3D BIM models, the screen flickers and pause intermittently. Which of the following statements best describes how to remedy the problem? (ID-BTIA-106)

A	Upgrade the video drivers.
B	Reinstall the Windows OS.
C	Check the RAM configuration.
D	Replace the hard drive.
E	Reinstall the CAD program.

Question 109 Explanation:

Most high-end graphics cards can handle 3D engineering rendering. Incorrect or outdated video drivers can cause the screen to flicker and pause when using high VRAM programs.

Question 110

Which Windows System Recovery Option attempts to automatically fix problems? (ID-BTIA-115)

A	System Restore
B	Windows Registry
C	Startup Repair
D	File History
E	Reset Your PC

Question 111

You have been advised to set up a home office for a remote work from home employee. Which of the following is required to setup access to work email from home? (ID-BTIA-86)

A	Server and domain
B	IP address and domain
C	IP address and DNS
D	Server and gateway

Question 112

Which of the following commands is used to display hidden files in Windows CMD? (ID-BTIA-95)

A	dir /d
B	dir /?
C	dir -1
D	dir /a
E	dir /o

Question 113

Which of the following best describes the process in which a user can remove restrictions and allow OS behavior modifications on Apple iOS? (ID-BTIA-29)

A	Grant superadmin
B	Open shell access
C	Jailbreaking
D	VirusBarrier
E	Rooting

Question 114

A customer complains that when he connects an IP camera system to his home LAN, his PS5 and Xbox randomly disconnect for a few seconds during gameplay. What should be the most likely resolution to this problem? (ID-BTIA-131)

A	Reconfigure the gaming consoles' network interfaces.
B	Factory reset the gaming consoles.
C	Configure router QoS engine with service priority for gaming applications.
D	Replace the router with an upgraded unit.
E	Power cycle the network appliances.
F	Replace the IP camera system with a new one.

Question 114 Explanation:

Power cycling the network appliances may also resolve this issue in the short term. However, the issue can be most likely resolved by configuring the QoS on the router.

Question 115

You were advised to dispose of several computers used by a medical facility. Some of the hard drives contain sensitive medical data. You have hired a third-party company to destroy the hard drives. However, which of the extra data protection step should you take before the hard drives are sent for destruction? (ID-BTIA-151)

A	Standard format
B	Low-level format
C	Drive wipe
D	Degauss

Question 116

After installing a new hard drive on a Windows computer, you do not see the format option in Windows Disk Management. What should you do first? (ID-BTIA-113)

A	Run chkdsk.
B	Defragment the drive.
C	Copy system files.
D	Partition the drive.

Question 117

Based on the following snapshot of a Winodws utility, which of the following statement is correct? Click on the image if it is hard to read. (ID-BTIA-119)

A	This PC is connected to a domain called SANUJA and NetBIOS device name is ASUS.
B	This PC has two LAN interface cards; wired and wireless. But only the wired LAN is connected to a network.
C	This PC Is connected to the LAN via both wired and wireless LAN interfaces.
D	This PC must be running Windows 7 because only Windows 7 utilities can generate this snapshot.
E	This PC is running low on memory resources with a very high percentage is committed.

Question 118

A client wants a technician to create a PC naming convention that will make the clients PCs easier to track and identify while in use. Which of the following naming convention formats should the technician follow? (ID-BTIA-143)

A	Domain name, location, asset ID
B	Location, RFID
C	Domain name, location, IP address
D	Asset ID, MAC address

Question 119

A customer brings in a Windows laptop that will not boot. He decided to buy a new laptop, but ask you to recover his personal data. After testing, you found the hard drive is in good working condition and there is no driver encryption. Which of the following file location/directory path you most likely search for personal data? (ID-BTIA-31)

A	Windows
B	Program Files
C	boot
D	System32
E	Users

Question 119 Explanation:

Folders such as Documents, Pictures, and Desktop is located under Users folder. Unless the customer specifically save files in other locattions, you should be able to find most data within Users folder.

Question 120

Where is the ground wire(s) are located on a standard Molex connector? (ID-BTIA-160)

A	First left
B	None of the answers are correct
C	First right
D	Center

Question 120 Explanation:

Black ground wires should be in the center leads. There should be two ground wire leads in the center.

Question 121

Which of the following Windows CMD commands sets the time on a workstation? (ID-BTIA-24)

A	Net timer
B	Time
C	Timeset
D	Net time
E	Net time set

Question 122

Which Windows tool is used to create disk partition? (ID-BTIA-66)

A	Disk Management
B	Format command
C	Computer Management
D	Disk Cleanup utility

Question 123

On the following CMD screenshot (image), what is the last command input would do? Click on the image if it is hard to read. (ID-BTIA-53)

A	Open file as3final.py file using the program notepad++
B	Change the file name from notepad to as3final.py
C	Append the file name as3final.py to as3final.py by combing notepad and as3final terms.
D	Execute the file notepad++ in as3final.py
E	Execute the file as3final.py in notepad++

Question 124

While attempting to install a new program, an end user is notified the workstation meets the memory requirements, but it does not meet the requirements for free space. Due to time constraints, the user needs a quick way to install and access the program. Which of the following is the users best option given the situation? (ID-BTIA-163)

A	Install to a network drive
B	Install to a USB drive
C	Install to a secondary internal HDD
D	Install to a DVD-RW

Question 125

Which of the following can be applied directly to an organizational unit in Active Directory to provide security to both the user and the machine? (ID-BTIA-155)

A	Home Folder
B	Folder Redirection
C	Security Groups
D	Group Policy

Question 126

A security administrator does some network testing and identifies significant issues with security on desktop computers. As part of remediation, the network administrator is developing documentation based on best practices for applying updates to end users computers. The network administrator must create the process documentation needed to submit back to the security administrator for approval. Which of the following process documents would the network administrator most likely create? (ID-BTIA-161)

A	Backout plan
B	End-user acceptance
C	Business processes
D	Plan for change
E	Request for proposal
F	Risk analysis

Question 127

Which run command can be used to access Windows Registry hives? (ID-BTIA-34)

A	hives
B	reg
C	regedit
D	winreg
E	registry

Question 128

This type of attack is characterized by an individual or entity manipulating a user to divulge security information to an unauthorized person. (ID-BTIA-10)

A	Social engineering
B	Brute force attack
C	Session hijacking attack
D	DDoS attack
E	Phishing attack

Question 129

Lauren, an end-user, is utilizing a stylus on her tablet. The recognition point is off when she uses the stylus, but it registers in the correct spot when she uses her finger. Which of the following would be the BEST resolution to Lauren's issue? (ID-BTIA-149)

A	Calibrate the touchscreen sensor
B	Disable and then reenable Bluetooth
C	Restart the tablet
D	Disconnect and then reconnect the stylus

Question 130

Where is the Notification Area in Windows? (ID-BTIA-109)

A	On the taskbar
B	Within the Start menu
C	In the System32 folder
D	In the System Properties dialog box

Question 131

Which of the following file extensions/formats does Android use for application installation? (ID-BTIA-82)

A	.sdk
B	.ipa
C	.exe
D	api
E	.apk

Question 132

Which language support for representing characters is built into Windows OS? (ID-BTIA-125)

A	PS1
B	ASCII
C	EBCDIC
D	ITU-T
E	Unicode

Question 133

A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in the Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly. Which of the following should the technician attempt that will most likely resolve the performance issue? (ID-BTIA-146)

A	Roll back the OS upgrade. Continue using the older version of Windows
B	Reset the PC to its factory conditions. Perform the OS upgrade again
C	Update the SATA controller driver from the manufacturers website
D	Perform a full backup and replace the hard drive

Question 134

________________ is the command and system call which is used to change the access permissions of file system objects. (ID-BTIA-44)

A	Passwd
B	Chown
C	Chmod
D	dirc
E	Ls

Question 135

A technician is working on a virtual server migration project. The technician has already completed the SOW; however, the servers will not work without a critical network configuration that was missed in the original SOW. The technician needs to make the adjustments quickly. Which of the following best practice processes should the technician perform next? (ID-BTIA-150)

A	Obtain end-user acceptance for the proposed changes and submit a change plan for additional work.
B	Notify the change team of the changes needed and perform the changes.
C	Document the changes and perform the work.
D	Escalate to stakeholders and obtain override approval for out-of-scope changes.
E	Submit the changes to the change board for approval.

Question 136

What is the minimum amount of RAM needed to install a 64-bit version of Windows 10? (ID-BTIA-55)

A	6 GB
B	1 GB
C	2 GB
D	512 MB
E	4 GB

Question 137

You are about to solder a broken pin on a motherboard. You found a solder spool in the IT office supply cabinet. What should you do before you start working on the motherboard? (ID-BTIA-103)

A	Call the building supervisor to make sure there is enough solder for others.
B	Check the temperature at which the solder should be applied.
C	Do not attempt to repair a motherboard. It is better to buy a new one.
D	Consult the MSDS for the solder spool.

Question 138

Answer the following question based on the figure. Which partition mostly likley can be seafly dismounted without crashing the system? Click on the image if it is hard to read. (ID-BTIA-72)

A	Disk 0 - 465.27 MB NTFS
B	None of the partitions can be dismounted without crashing the system.
C	Disk 0 - 500 MB NTFS
D	Disk 1

Question 138 Explanation:

Please note, if you have program files installed in the secondary drive Disk 1, dismounting of Drisk 1 may lead to system crashing.

Question 139

What is the minimum amount of RAM needed to install a 32-bit version of Windows 10? (ID-BTIA-56)

A	2 GB
B	1 GB
C	6 GB
D	512 MB
E	4 GB

Question 140

Which of the following types of hard drive partitioning schemes should you use with a motherboard with Intel Core i9 and UEFI chipset? (ID-BTIA-21)

A	MBR
B	GPT
C	Dynamic drive
D	FAT32

Question 141

This file in Windows contains events that occured during the installation. (ID-BTIA-97)

A	unattend.xml
B	diskmgmt.msc
C	setupact.log
D	setuperr.log

Question 142

Your company hires seasonal temporary Geologists who bring their own laptops to work. The turnover rate of employment is very high. You have been advised the only variable that is certain is the maximum number of Geologists working at the same time. A software program used to analyze well-logs can be either be installed on individual laptops or on a central server. In this situation which of the following is the best option licensing that has the least liability for your company? (ID-BTIA-139)

A	Commercial license
B	Open source license
C	Seat license
D	Enterprise license

Question 142 Explanation:

Seat user license is based on the number of simultaneous users—regardless of which individuals they are—accessing the program. It typically deals with software running in the server where users connect via the network. For example, in a 50-user concurrent use license, after 50 users are logged on to the program, the 51st user is blocked. When any one of the first 50 logs off, the next person can log on. If you installed the program on each individual laptop, it could create a corpyright liability issues when employeee leave the company.

Question 143

Which type of anti-malware license would you recommend for a medium-size business that has multiple workstations? Please select all that apply. (ID-BTIA-48)

A	Volume license
B	Corporate license
C	Enterprise license
D	Open license
E	Personal license

Question 143 Explanation:

Corporate, Enterprise and Volume licenses allow an IT administrator to install the software on multiple systems.

Question 144

Based on the following figure, where would you expect the Windows OS to reside? Click on the image if it is hard to read. (ID-BTIA-71)

A	Primary partition
B	Healthy partition
C	FAT32 partition
D	Disk 0
E	Disk 1

Question 145

An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? Select all correct answers. (ID-BTIA-141)

A	Change the default access port
B	Enforce password complexity
C	Block all unused ports on the LAN smart switch
D	Disable logon time restrictions
E	Put the terminal server into the routers DMZ
F	Use the local client certificate for server authentication

Question 146

Which of the following statement is correct? (ID-BTIA-127)

A	Organization security and content policy supersede all other legal policies of the country which the company operates.
B	Organization security and content policy must include explicit punishment guidelines for employees who do not follow the guidelines.
C	Organization security and content policies are not part of the majority of government organizations.
D	Organization security and content policy typically do not apply to executive staff.
E	Organization security and content policy must follow the legal policies of the country which the company operates.

Question 146 Explanation:

For example, if you found a company employee is downloading terrorist materials using company-owned PCs and network infrastructure, it becomes your responsibility as well as the responsibility of your organization to report the employee to the proper legal authority. Your organization's policies should never take precedence over the country's legal policies.

Question 147

Which of the following utility can be used to stop processes on a Windows machine when the system is unresponsive? (ID-BTIA-23)

A	Tasklist
B	Force quit
C	Computer Management
D	Control Panel
E	Task Manager

Question 148

An organization has two different OS providers: Windows OS and Mac OS. Most of the design and marketing departments use Mac OS while all computers in Management, Accounting, and Engineering use Windows OS. You were told to distribute USB drives to all employees. Which of the following format is best suited for USB flash drives? (ID-BTIA-22)

A	exFAT
B	ext4
C	FAT32
D	NTFS

Question 148 Explanation:

Macs and Windows offer full read-write support for exFAT and it has advantages over FAT32.

Question 149

You installed a secondary hard drive (SSD) on a Windows 10 workstation. The hard drive shows up on the Device Manager, but not showing up as a storage device on the computer (not in "This PC"). What should you do first? (ID-BTIA-58)

A	Format and partition the drive.
B	Run Windows updates.
C	Initialize the drive.
D	Unplug the power and re-plug it without powering down the workstation.
E	Visit the website of the SSD manufacturer for firmware updates or contact the manufacturer.

Question 150

A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom. Which of the following needs to be adjusted on the workstation to fix the issue? (ID-BTIA-145)

A	UEFI boot mode
B	Date and time
C	Logon times
D	User access control

Question 151

Which of the following Windows built-in feature you can use to monitor the data transfer rate of a network interface card (NIC)? (ID-BTIA-92)

A	Component Services
B	Device Manager
C	Performance Monitor
D	Local Security Policy

Question 152

You were hired by a small business to install a project management software on the office workstation of the Lead Engineer, Sara. You come across a folder titled, "Nude pics for bf". What should you do? (ID-BTIA-100)

A	Ask Sara why she has this type of folder on her work computer.
B	Install the software and ignore the folder.
C	Contact the Manager of the company immediately.
D	Open the folder and enjoy the images.
E	Open the folder to investigate the content, but do not open the images.

Question 152 Explanation:

It may be unethical or breach of company policies for Sara to have personal pictures on an office issued computer. But you are an outside consultant and you should not the one to raise your voice unless you were hired specifically to audit user data on company devices. If you must access personal data to perform your job, you should only do so with their permission.

Question 153

A user reports that a cell phone application used for processing 2FA is loading slowly and not functioning properly. Which of the following should a technician do first to remedy this issue? (ID-BTIA-157)

A	Remove and reinstall the application
B	Hard reset the cell phone
C	Close all running applications
D	Reconnect the wireless network connection

Question 153 Explanation:

The 2FA (and multi-factor authentication) process information typically by connecting to a remote server that contains authentication data. If the network connection is poor, the performance will be significantly reduced.

Question 154

This is the boot loader in Windows Operating Systems such as Windows 8, 10 and Windows Server 2018. (ID-BTIA-51)

A	winload.exe
B	shell.adb
C	startup.exe
D	system32.exe
E	setup.exe

Question 155

Which of the following shortcut key combination in Windows will lock your workstation? (ID-BTIA-11)

A	Windows+L
B	Windows+pause break
C	Windows+M
D	Windows+R
E	Ctrl+Alt+Del

Question 156

A customer requested antivirus software for her computer and she does not want to pay for a license. She is an elderly woman who only uses the computer for basic web browsing. Which of the following would you recommend? (ID-BTIA-47)

A	Personal license
B	Volume license
C	Corporate license
D	Open license
E	Enterprise license

Question 156 Explanation:

An open license is a free license. Do not confuse open license to personal license. A personal license is a paid license that provides the service to an individual.

Question 157

You have identified a workstation in your company that has a virus. What is the first step you should take to address the problem? (ID-BTIA-104)

A	Disconnect the computer from the office network.
B	Rollback OS and driver updates.
C	Reboot the computer in order to make sure all other programs are terminated.
D	Run a System Restore.
E	Research the virus and how to remove it.

Question 157 Explanation:

If you have positively identified or strongly suspect a computer on your organization is infected with a virus, it is always recommended to remove the computer from the network in order to prevent infection of other devices on the network.

Question 158

A technician is called to troubleshoot a users Windows workstation that fails to boot. The user reports that, after updating the workstations graphics driver to a beta version, the machine gives a Stop error on every boot. Which of the following should the technician complete to resolve the issue? (ID-BTIA-164)

A	Boot the workstation in safe mode with Command Prompt and enable Driver Verifier with standard settings
B	Boot the workstation in safe mode and disable the graphics driver system tray menu
C	Boot the workstation in safe mode with networking and install the latest stable graphics driver
D	Boot the workstation in safe mode and disable Windows driver signing requirements

Question 159

A customer’s computer is having difficulty opening programs and regularly receives error messages regarding low system resources. Which of the following performance setting changes would best help the customer temporarily until a proper upgrade can be made? (ID-BTIA-159)

A	Page-file size
B	Data execution prevention
C	Processor scheduling
D	Visual effects

Question 160

In order to access server configurations of this website, Sanuja has to enter a PIN sent to his mobile phone in addition to his user credentials. This can be best described as a type of _____________. (ID-BTIA-138)

A	MFA
B	Secure Shell
C	Inheritance
D	SSO
E	Propagation

Question 160 Explanation:

MFA (multi-factor authentication)

Question 161

You have determined there is a problem with startup programs on a Windows workstation. Which of the following utilities can be used to view the startup programs? (ID-BTIA-04)

A	DxDiag
B	perfmon.msc
C	gettingstarted
D	Ipconfig
E	Regedit

Question 162

Which log file contains information about Windows setup errors? (ID-BTIA-96)

A	setupact.log
B	unattend.xml
C	diskmgmt.msc
D	setuperr.log

Question 163

Which of the following statements best describes the first course of action to removing malware? (ID-BTIA-124)

A	Quarantine infected systems.
B	Schedule scans and run updates.
C	Disable System Restore.
D	Identify malware symptoms.
E	Remediate infected systems.
F	Enable System Restore.

Question 164

Which of the following is an open-source operating system? (ID-BTIA-09)

A	Windows 10
B	iOS
C	Android
D	Windows 98
E	macOS

Question 165

A Windows workstation is running too slow and performance is significantly reduced. Upon investigation, you found the spoolsv.exe is using 90 percent of system resources. Which of the following is most likely the cause of this problem? (ID-BTIA-68)

A	Virus infection of the C drive.
B	Hyper-Threading has been disabled.
C	The printing system is running.
D	Windows Update is running.
E	Drivers are being downloaded by the Device Manager.

Question 165 Explanation:

The genuine spoolsv.exe file is a software component of Microsoft Windows Operating System by Microsoft. Spoolsv.exe is an executable file that runs the Print Spooler Service, a process that caches printing jobs into system memory as images as printers cannot understand fonts or decipher graphics.

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