Résumé (Curriculum Vitae)

SANUJA SENANAYAKE
he, him, himself
Diploma, IT / BSc, Geology
Calgary, Alberta, Canada
Email: admin at sanuja dot net
Web: www.sanuja.com, www.sanuja.net

EDUCATION

2022 Southern Alberta Institute of Technology (SAIT) Calgary, Alberta
Diploma in Information Technology

  • Concentration in Network Systems (NS)
  • GPA of 4.0/4.0 (Graduated with Honours)
  • Cisco CCNA certifications
  • Other subjects: Capstone Project, Business Dynamics

2016 University of Calgary Calgary, Alberta
Bachelor of Science in Geology

  • Concentration in Petroleum Geology
  • Geoscience: two 200-level General Geology; 300 level Mineralogy, Geochemistry, Structure, Stratigraphy and Sedimentation; 400 level Mineralogy, Petrology and Hydrology; 500 (advanced) level Petroleum Geology, Sequence Stratigraphy, Structural Geology, Geophysics
  • Other subjects: Communication Studies, Economics, Business Anthropology

WORK EXPERIENCE

2022 October – (current) Government of Canada Calgary, Alberta
IT Infrastructure Support Analyst
Western Deskside Support Division (WDSD), Digital Workplace Services Directorate (DWSD) of the Information Technology Branch (ITB)

  • Client support for the Southland Park I, Calgary CRA location.
  • Troubleshooting, analyzing and resolving IT technical issues.
  • Deployment Windows Enterprise end devices (MDT) to clients with specific custom software configurations.
  • Configuration, modification and troubleshooting Active Directory (AD), Office 365, Windows Domain Services and information technology infrastructure.
  • Help maintain the Service Level Agreements (SLA) and Service Level Objectives (SLO) by working together with other local and national IT Analyst.

2022 January – 2022 October Government of Canada Calgary, Alberta
Senior Traffic Coordinator
Assessment and Benefit Services Branch (ABSB)

  • Local Traffic Team for Western Canada (Calgary)
  • Workforce Management (WFM) Specialist
  • Telecommunications and technical support
  • Traffic control department at the Calgary (Western Canada)
  • Local IT and systems support (liaison between National HQ, IT, and Calgary office)
  • 1-800 technical support
  • Hosted Contract Center Solutions (HCCS)
  • Agent schedule and call system management
  • Report to multiple Team Leaders and Managers from various branches

2019 July – 2020 September Government of Canada Calgary, Alberta
Senior Traffic Coordinator
Assessment and Benefit Services Branch (ABSB)

  • Administration
  • Telecommunications and technical support
  • I worked as the Senior Traffic Coordinator at the Calgary Call Center between July 2019 September 2020. I worked within a team of three to five other traffic coordinators to manage the CRA Calgary call center. I was primarily responsible for managing daily telecommunication traffic flows using IBM managed Genesys Hosted Contract Center Solutions (HCCS). As part of the local Traffic Team, we were responsible for managing schedules based on forecasts, agent placements based on incoming calls, and troubleshooting any technical issues related to telecommunication systems, network systems, and related hardware/software packages. I was also responsible for taking necessary actions when needed with the guidance from the Ottawa HQ.

2017 February – (current) Government of Canada Calgary, Alberta
Taxpayer Services Agent
Assessment and Benefit Services Branch (ABSB)

  • SP-04 Agent at Calgary Call Center (SATSO)
  • Tier 1, 2 and Benefits

2016 January – (current) Canadian Rockies Earth Science Resource Centre Canmore, Alberta
Earth Science Educator

  • IT Technician: system administrator and web developer
  • Prepare Geology and Geophysics educational tools for professionals and the general public
  • Work with AccuMap in developing well production geological maps
  • Participated in organizing geoscience conferences and exhibits
  • Geoscience resources facility management: cataloging samples in Excel, identify fossil samples
  • Manage the Information Technology and the security network

2015 June – 2015 August Canadian Rockies Earth Science Resource Centre Canmore, Alberta
Summer Student Geoscientist

  • Imperial Oil core samples project support (Geology, Geophysics and technical capacity)
  • Geology and Geophysics educational guide
  • Setup geoscience exhibits and demonstrations
  • IT and technical support for the facility

2014 May – 2017 January University of Calgary Calgary, Alberta
Web Developer, Geoscience Department

  • Supervisor: Dr. Benoit Beauchamp
  • Web multimedia development for a small scale project
  • Multimedia editing for online distribution
  • Drupal Content Management System

2013 May – 2014 June University of Calgary Calgary, Alberta
Technical Support, Geoscience Department

  • Supervisor: Dr. Charles Henderson
  • Digital database development
  • Digital images of rocks and minerals
  • Web development under Drupal Content Management System for internal use
  • Integration of wide range of concentrations including, but not limited to mineralogy, petrology, structure, sedimentation and stratigraphy

FIELD TRAINING

2014 May – University of Calgary Calgary, Canada
Advanced Field School

  • Area: Carlin Canyon, Nevada, USA
  • Collected data on site for several different Formations and Geologic structures
  • Interpret the history of the Carlin Canyon

2012 – University of Calgary Calgary, Canada
Field School

  • Area: Alberta and British Columbia, Canada
  • Collected data on site for a stratigraphic cross section
  • Basic Geological field techniques and processes

INDUSTRY TRAINING

IHS Energy – AccuMap: A software used in the oil and gas industry for analyzing data across a geographical area of interest.
2016 – AccuMap Engineering Maps & Data
2016 – AccuMap Land Maps & Data
2016 – Geology Maps & Data
2015 – Introduction to AccuMap

IHS Energy – AccuLogs: A geophysical software used for well log evaluations.
2016 – Introduction and Advanced

IHS Energy – Kingdom: A geophysical software used for seismic 2D and 3D interpretations.
2016 – Kingdom Getting Started

IHS Energy – Petra: An integrated system for data management, manipulation, visualization of geological, geophysical and engineering data.
2016 – Petra Getting Started

geoLOGIC – geoSCOUT: A software used in the oil and gas industry for interpreting wireline petrophysical well logs.
2016 – Getting Started with geoSCOUT 8
2012 – Introduction to geoSCOUT 7

CREDENTIAL/CERTIFICATIONS

Cisco Certified Network Associate (CCNA):
January 2021 – Enterprise Networking, Security, and Automation (Click to Verify)
Study period: September 2021 – December 2021
Course: CPNT 220 – Advanced Routing
Institution: Southern Alberta Institute of Technology (SAIT)

Cisco Certified Network Associate (CCNA):
May 2021 – Switching, Routing, and Wireless Essentials (Click to Verify)
Study period: January 2021 – April 2021
Course: CPNT 254 – Switching & Routing Essentials
Institution: Southern Alberta Institute of Technology (SAIT)

Cisco Certified Network Associate (CCNA):
January 2021 – Introduction to Networks (Click to Verify)
Study period: September 2020 – December 2020
Course: CPNT 220 – Introduction to Networking
Institution: Southern Alberta Institute of Technology (SAIT)

Microsoft Security Immersion:
October 25, 2023 (Click to Verify)
Institution: Microsoft Security Partner Marketing Program

For a complete list of my certifications, please refer to my Credly Profile.

VOLUNTEER EXPERIENCE

2014 – 2016 University of Calgary Geology Students Union Calgary, Canada
Vice President Technical

  • Responsible for the SU Rundle website
  • Maintain the Desire2Learn (D2L) e-solution
  • Provide support for other IT related projects

2004 – 2010 Community Calgary, Canada
Position: Web Developer/Editor

  • Update and edit the content of the web site
  • Act on the demands of the Buddhist community
  • Ensure the online experience of visitor remains at the professional level

2004 – 2007 Sir Winston Churchill High School Calgary, Canada
Web Developer/Editor

  • Coding of the database
  • Maintenance of the site data
  • Ensure the site exceed the Board of Education standards

2007 Kusa Paba Stage Drama Calgary, Alberta
Website Administration

  • Developed and designed the official web site
  • Developed the ticketing system database for online sales
  • Ensure the online database will update under requests from drama participants
  • Updated the website on demand
  • Address the difficulties and problems in computing

Magazines and Advertisements

  • Help design the magazine and the personal profiles of participants
  • Address the needs of the community and drama participants

Fundraising Committee Coordinator

  • Arrange the programs and set up timelines and goals
  • Address the difficulties
  • Coordinate the fundraising committee members

INTERESTS

  • PHP, CSS, HTML
  • Python, Java, C++
  • Web design and development
  • Network infrastructure
  • Small business/home office servers
  • Miscellaneous: Geographic Information Systems (GIS), Geomatics, soccer, Wushu, forensic books.

RESEARCH

Adoption and Implementation of BIM in Canadian Construction Projects: Benefits, Challenges, and Limitations
Mohammad Moazzami; Reza Maalek; Sanuja Senanayake; and Janaka Ruwanpura
DOI: 10.1061/9780784482865.001.

REFERENCE

Educational and professional references are available upon request.